{"id":11639,"date":"2025-11-19T15:06:27","date_gmt":"2025-11-19T15:06:27","guid":{"rendered":"https:\/\/odecu.cl\/?p=11639"},"modified":"2025-11-19T15:06:27","modified_gmt":"2025-11-19T15:06:27","slug":"sernac-inicia-procedimiento-compensatorio-tras-denuncia-presentada-por-odecu","status":"publish","type":"post","link":"https:\/\/odecu.cl\/ticketera\/sernac-inicia-procedimiento-compensatorio-tras-denuncia-presentada-por-odecu\/","title":{"rendered":"SERNAC inicia procedimiento compensatorio tras denuncia presentada por ODECU"},"content":{"rendered":"<p><strong>Se trata del primer Procedimiento Voluntario Colectivo originado a partir de una gesti\u00f3n directa de una asociaci\u00f3n de consumidores.<\/strong><\/p>\n<p>La Organizaci\u00f3n de Consumidores y Usuarios de Chile (ODECU) valora la decisi\u00f3n del Servicio Nacional del Consumidor (SERNAC) de iniciar un Procedimiento Voluntario Colectivo (PVC) contra la empresa Le\u00f3n Corp SpA (Le\u00f3n Servicio Automotriz), tras la denuncia presentada por esta organizaci\u00f3n.<\/p>\n<p>Este hecho representa un precedente relevante en materia de protecci\u00f3n al consumidor, ya que es la primera vez que una acci\u00f3n de esta naturaleza se origina a partir de los antecedentes aportados directamente por una asociaci\u00f3n de consumidores. El caso se refiere a una presunta filtraci\u00f3n masiva de datos personales, que habr\u00eda afectado a cerca de 392 mil registros, incluyendo informaci\u00f3n sensible como nombres, RUT, tel\u00e9fonos, direcciones y detalles de servicios automotrices.<\/p>\n<p>\u201cEste es un avance importante para los derechos de las personas consumidoras y confirma el valor del trabajo que realiza la sociedad civil organizada en la defensa de los ciudadanos\u201d, se\u00f1al\u00f3 Stefan Larenas Riob\u00f3, presidente de ODECU.<\/p>\n<p>De acuerdo con la denuncia, la informaci\u00f3n expuesta habr\u00eda circulado en la llamada <em>deep web<\/em>, dejando a miles de personas en situaci\u00f3n de vulnerabilidad frente a posibles fraudes digitales o suplantaciones de identidad. Aunque la empresa ha restado gravedad al hecho, ODECU considera que la magnitud del incidente exige medidas de reparaci\u00f3n y garant\u00edas efectivas para los consumidores.<\/p>\n<p>\u201cEl Procedimiento Voluntario Colectivo permitir\u00e1 establecer medidas de compensaci\u00f3n y asegurar que la empresa adopte est\u00e1ndares adecuados de seguridad para prevenir hechos similares en el futuro\u201d, agreg\u00f3 Larenas.<\/p>\n<p>Finalmente, ODECU continuar\u00e1 monitoreando el desarrollo del proceso, que tendr\u00e1 una duraci\u00f3n inicial de tres meses, con el objetivo de velar porque las medidas adoptadas sean efectivas, transparentes y oportunas.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Se trata del primer Procedimiento Voluntario Colectivo originado a partir de una gesti\u00f3n directa de una asociaci\u00f3n de consumidores. La Organizaci\u00f3n de Consumidores y Usuarios de Chile (ODECU) valora la decisi\u00f3n del Servicio Nacional del Consumidor (SERNAC) de iniciar un Procedimiento Voluntario Colectivo (PVC) contra la empresa Le\u00f3n Corp SpA (Le\u00f3n Servicio Automotriz), tras la [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":11640,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[36,10],"tags":[],"class_list":["post-11639","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-destacados","category-noticias-odecu"],"_links":{"self":[{"href":"https:\/\/odecu.cl\/ticketera\/wp-json\/wp\/v2\/posts\/11639","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/odecu.cl\/ticketera\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/odecu.cl\/ticketera\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/odecu.cl\/ticketera\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/odecu.cl\/ticketera\/wp-json\/wp\/v2\/comments?post=11639"}],"version-history":[{"count":1,"href":"https:\/\/odecu.cl\/ticketera\/wp-json\/wp\/v2\/posts\/11639\/revisions"}],"predecessor-version":[{"id":11641,"href":"https:\/\/odecu.cl\/ticketera\/wp-json\/wp\/v2\/posts\/11639\/revisions\/11641"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/odecu.cl\/ticketera\/wp-json\/wp\/v2\/media\/11640"}],"wp:attachment":[{"href":"https:\/\/odecu.cl\/ticketera\/wp-json\/wp\/v2\/media?parent=11639"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/odecu.cl\/ticketera\/wp-json\/wp\/v2\/categories?post=11639"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/odecu.cl\/ticketera\/wp-json\/wp\/v2\/tags?post=11639"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}