La Corte de Apelaciones de Santiago ratific\u00f3 el dictamen del Juzgado de Polic\u00eda Local de La Reina que en junio de 2016, a partir de una denuncia interpuesta por ODECU, estableci\u00f3 el pago de una multa de 10 UTM a la empresa Hoyts SpA por infringir la Ley 19.496 sobre protecci\u00f3n de los Derechos de los Consumidores.<\/p>\n
La sanci\u00f3n es por haber suspendido la exhibici\u00f3n de una funci\u00f3n debido a razones de tipo comercial, ya que la sala se destin\u00f3 para otra pel\u00edcula que ten\u00eda m\u00e1s p\u00fablico, argument\u00f3 la empresa, lo cual no fue informado oportunamente al espectador que asisti\u00f3 a ver la funci\u00f3n suspendida.<\/p>\n
La Justicia ratific\u00f3 que la conducta de la empresa es contraria al deber de otorgar una informaci\u00f3n veraz y oportuna a los consumidores, establecido en el art\u00edculo 3 letra b) de la Ley de protecci\u00f3n de los Derechos de los Consumidores. El dictamen alude tambi\u00e9n al Art\u00edculo 12 de esta ley, que se\u00f1ala \u201ctodo proveedor de bienes o servicios estar\u00e1 obligado a respetar los t\u00e9rminos, condiciones y modalidades conforme a las cuales se hubiere ofrecido o convenido con el consumidor la entrega del bien o la prestaci\u00f3n del servicio\u201d, y al Art\u00edculo 13 que indica que \u201clos proveedores no podr\u00e1n negar injustificadamente la venta de bienes o la prestaci\u00f3n de servicios comprendidos en sus respectivos giros en las condiciones ofrecidas\u201d.<\/p>\n
\u201cEsto marca un importante precedente, porque si bien el cine comunica a trav\u00e9s de sus canales que puede suspender una funci\u00f3n sin previo aviso, como parte de su pol\u00edtica comercial, la Justicia est\u00e1 confirmando que esta pr\u00e1ctica, que es habitual adem\u00e1s, contraviene lo dispuesto por la Ley del Consumidor, y que ninguna pol\u00edtica comercial espec\u00edfica puede estar por sobre la Ley\u201d, explica Stefan Larenas, presidente de ODECU.<\/p>\n","protected":false},"excerpt":{"rendered":"
La Corte de Apelaciones de Santiago ratific\u00f3 el dictamen del Juzgado de Polic\u00eda Local de La Reina que en junio de 2016, a partir de una denuncia interpuesta por ODECU, estableci\u00f3 el pago de una multa de 10 UTM a la empresa Hoyts SpA por infringir la Ley 19.496 sobre protecci\u00f3n de los Derechos de […]<\/p>\n","protected":false},"author":6,"featured_media":679,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[36,10],"tags":[],"class_list":["post-3140","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-destacados","category-noticias-odecu"],"_links":{"self":[{"href":"https:\/\/odecu.cl\/ticketera\/wp-json\/wp\/v2\/posts\/3140","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/odecu.cl\/ticketera\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/odecu.cl\/ticketera\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/odecu.cl\/ticketera\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/odecu.cl\/ticketera\/wp-json\/wp\/v2\/comments?post=3140"}],"version-history":[{"count":0,"href":"https:\/\/odecu.cl\/ticketera\/wp-json\/wp\/v2\/posts\/3140\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/odecu.cl\/ticketera\/wp-json\/wp\/v2\/media\/679"}],"wp:attachment":[{"href":"https:\/\/odecu.cl\/ticketera\/wp-json\/wp\/v2\/media?parent=3140"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/odecu.cl\/ticketera\/wp-json\/wp\/v2\/categories?post=3140"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/odecu.cl\/ticketera\/wp-json\/wp\/v2\/tags?post=3140"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}