{"id":4686,"date":"2020-05-11T15:40:28","date_gmt":"2020-05-11T18:40:28","guid":{"rendered":"https:\/\/odecu.cl\/v2\/odecu-considera-insolito-que-sernac-y-superintendencias-de-educacion-y-educacion-superior-no-utilicen-las-facultades-que-les-confiere-la-ley\/"},"modified":"2020-05-11T15:40:28","modified_gmt":"2020-05-11T18:40:28","slug":"odecu-considera-insolito-que-sernac-y-superintendencias-de-educacion-y-educacion-superior-no-utilicen-las-facultades-que-les-confiere-la-ley","status":"publish","type":"post","link":"https:\/\/odecu.cl\/ticketera\/odecu-considera-insolito-que-sernac-y-superintendencias-de-educacion-y-educacion-superior-no-utilicen-las-facultades-que-les-confiere-la-ley\/","title":{"rendered":"ODECU considera ins\u00f3lito que SERNAC, y Superintendencias de Educaci\u00f3n y Educaci\u00f3n Superior no utilicen las facultades que les confiere la ley"},"content":{"rendered":"<p><strong>Para la asociaci\u00f3n de consumidores, la autoridad no ha respondido a los reclamos de cientos de apoderados, as\u00ed como a las solicitudes formales de ODECU, acerca del complejo escenario educacional que est\u00e1 afectando las condiciones en las que se entrega el servicio.<\/strong><\/p>\n<p><!--more--><\/p>\n<p>Para la Organizaci\u00f3n de Consumidores y Usuarios de Chile, ODECU, resulta ins\u00f3lito que la autoridad, representada en el Servicio Nacional del Consumidor, SERNAC, la Superintendencia de Educaci\u00f3n y la Superintendencia de Educaci\u00f3n Superior, aun no se pronuncien oficialmente respecto a las condiciones de entrega del servicio de educaci\u00f3n a distancia, las condiciones en las que se imparte, y el costo econ\u00f3mico asociado a ello, en jardines infantiles, establecimientos particulares pagados y de educaci\u00f3n superior.<\/p>\n<p>ODECU ha solicitado en reiteradas oportunidades a las autoridades competentes que utilicen y apliquen sus facultades legales en esta materia. Sin embargo, la respuesta ha sido nula.<\/p>\n<p>En el caso del SERNAC, ODECU solicit\u00f3 reglas claras para velar por el cumplimiento de la Ley de Protecci\u00f3n al Consumidor, esto en relaci\u00f3n al pago de mensualidades pactadas respecto a un tipo de servicio, y que ahora no han sido modificados, siendo que el servicio contratado es completamente distinto, como es el caso de pasar de clases presenciales, o clases online.<\/p>\n<p>De acuerdo a los registros de ODECU, son cientos los apoderados que han manifestado su preocupaci\u00f3n y descontento a los responsables de colegios particulares pagados, as\u00ed como tambi\u00e9n al SERNAC, y ante la falta de una respuesta, han decidido ponerse en contacto con nuestra asociaci\u00f3n de consumidores en busca de ayuda y orientaci\u00f3n.<\/p>\n<p>Por lo tanto, y considerando lo antes expuesto, ODECU reitera nuevamente su llamado al SERNAC, la Superintendencia de Educaci\u00f3n y la Superintendencia de Educaci\u00f3n Superior a que utilicen las facultades que les confiere la ley y cumplan con su deber de diligencia en la materia.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Para la asociaci\u00f3n de consumidores, la autoridad no ha respondido a los reclamos de cientos de apoderados, as\u00ed como a las solicitudes formales de ODECU, acerca del complejo escenario educacional que est\u00e1 afectando las condiciones en las que se entrega el servicio.<\/p>\n","protected":false},"author":6,"featured_media":4687,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center 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