{"id":5825,"date":"2021-07-23T16:44:20","date_gmt":"2021-07-23T19:44:20","guid":{"rendered":"https:\/\/odecu.cl\/v2\/odecu-solicita-a-sernac-iniciar-un-procedimiento-voluntario-colectivo-a-la-empresa-turismo-crea\/"},"modified":"2021-07-23T16:44:20","modified_gmt":"2021-07-23T19:44:20","slug":"odecu-solicita-a-sernac-iniciar-un-procedimiento-voluntario-colectivo-a-la-empresa-turismo-crea","status":"publish","type":"post","link":"https:\/\/odecu.cl\/ticketera\/odecu-solicita-a-sernac-iniciar-un-procedimiento-voluntario-colectivo-a-la-empresa-turismo-crea\/","title":{"rendered":"ODECU solicita a SERNAC iniciar un Procedimiento Voluntario Colectivo a la empresa Turismo CREA"},"content":{"rendered":"<p><strong>La solicitud de ODECU, para que el SERNAC act\u00fae de oficio, surge tras la serie de conflictos entre apoderados de diversos colegios del pa\u00eds con la empresa Turismo CREA por diferencias en la ejecuci\u00f3n y\/o cumplimiento de contratos.<\/strong><\/p>\n<p><!--more--><\/p>\n<p>La Organizaci\u00f3n de Consumidores y Usuarios de Chile, ODECU, solicit\u00f3 al Servicio Nacional del Consumidor, SERNAC, la iniciaci\u00f3n de un Procedimiento Voluntario Colectivo, PVC, con la empresa Turismo CREA.<\/p>\n<p>El Procedimiento Voluntario Colectivo (PVC) es una facultad del SERNAC cuyo objetivo es obtener una soluci\u00f3n expedita, completa y transparente que resguarde el inter\u00e9s colectivo de los consumidores afectados por conductas de las empresas.<\/p>\n<p>La solicitud de ODECU, para que el SERNAC act\u00fae de oficio, surge tras la serie de conflictos entre apoderados de diversos colegios del pa\u00eds con la empresa Turismo CREA por diferencias en la ejecuci\u00f3n y\/o cumplimiento de contratos consistente en viajes de alumnos a diversos destinos, entre ellos, Brasil, los que no se han ejecutado como se pactaron.<\/p>\n<p>Stefan Larenas Riob\u00f3, Presidente de ODECU, explica que \u201csi bien es cierto que los efectos de la pandemia han influido en la ejecuci\u00f3n del contrato, nos preocupa la conducta de la empresa reclamada que no ha facilitado alternativas para poner t\u00e9rmino al contrato y devolver los dineros recaudados habida consideraci\u00f3n de que los viajes, en su gran mayor\u00eda, estaban programados para el verano pasado\u201d.<\/p>\n<p>Para ver el documento presentado por ODECU, <a href=\\\"https:\/\/odecu.cl\/ticketera\/v2\/wp-content\/uploads\/2025\/10\/WhatsApp-Image-2025-10-02-at-20.21.26.jpegwp-content\/uploads\/2020\/02\/Solicitud-PVC-oficio-CREA-VIAJES-Y-TURISMO.pdf\\\"><strong>ingrese aqu\u00ed<\/strong><\/a><strong>.<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>La solicitud de ODECU, para que el SERNAC act\u00fae de oficio, surge tras la serie de conflictos entre apoderados de diversos colegios del pa\u00eds con la empresa Turismo CREA por diferencias en la ejecuci\u00f3n y\/o cumplimiento de contratos.<\/p>\n","protected":false},"author":6,"featured_media":5500,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center 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