{"id":7400,"date":"2022-02-02T12:28:11","date_gmt":"2022-02-02T15:28:11","guid":{"rendered":"https:\/\/odecu.cl\/v2\/odecu-envia-oficio-al-ministerio-de-transporte-y-al-sernac-por-clausulas-abusivas-impuestas-en-el-nuevo-sistema-de-pago-de-la-red-metropolitana-de-movilidad\/"},"modified":"2022-02-02T12:28:11","modified_gmt":"2022-02-02T15:28:11","slug":"odecu-envia-oficio-al-ministerio-de-transporte-y-al-sernac-por-clausulas-abusivas-impuestas-en-el-nuevo-sistema-de-pago-de-la-red-metropolitana-de-movilidad","status":"publish","type":"post","link":"https:\/\/odecu.cl\/ticketera\/odecu-envia-oficio-al-ministerio-de-transporte-y-al-sernac-por-clausulas-abusivas-impuestas-en-el-nuevo-sistema-de-pago-de-la-red-metropolitana-de-movilidad\/","title":{"rendered":"ODECU env\u00eda oficio al Ministerio de Transporte y al SERNAC por cl\u00e1usulas abusivas impuestas en el nuevo sistema de pago de la Red Metropolitana de Movilidad"},"content":{"rendered":"<p>Tras el lanzamiento del nuevo sistema de pago de la Red Metropolitana de Movilidad, ex Transantiago, que incluye el pago con c\u00f3digo QR, la Organizaci\u00f3n de Consumidores y Usuarios de Chile, ODECU, alert\u00f3 la existencia de cl\u00e1usulas abusivas que afectaban directamente la protecci\u00f3n de datos personales de los usuarios.<\/p>\n<p><!--more--><\/p>\n<p>En la ocasi\u00f3n, el Presidente de ODECU, Stefan Larenas Riob\u00f3, indic\u00f3 que llamaba la atenci\u00f3n \u201cque sea justamente un ministerio y un banco estatal los que permitan cl\u00e1usulas como <em>-El Banco se reserva la facultad de incorporar en cualquier momento y sin aviso previo las modificaciones que estime pertinentes a los presentes t\u00e9rminos y condiciones<\/em>-, ante la pasividad de las autoridades competentes\u201d.<\/p>\n<p>Tras el llamado, ODECU envi\u00f3 un oficio al Ministerio de Transporte y Telecomunicaciones y al SERNAC para oficializar la situaci\u00f3n, y que de esta manera las autoridades se\u00f1aladas tomen acciones.<\/p>\n<p>Junto a ello, ODECU emplaz\u00f3 a BancoEstado a ajustar estas cl\u00e1usulas abusivas y enmarcarlas en lo que se\u00f1ala la normativa de protecci\u00f3n de datos personales, llamado que fue respondido por BancoEstado, quien se\u00f1al\u00f3 que revisar\u00eda las cl\u00e1usulas mencionadas.<\/p>\n<p>Para leer el documento presentado por ODECU en el MTT y el SERNAC, <a href=\\\"https:\/\/odecu.cl\/ticketera\/v2\/wp-content\/uploads\/2025\/10\/WhatsApp-Image-2025-10-02-at-20.21.26.jpegwp-content\/uploads\/2020\/02\/MTT-Pago-QR_fx.slarenas.pdf\\\"><strong>ingrese aqu\u00ed<\/strong><\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Tras el lanzamiento del nuevo sistema de pago de la Red Metropolitana de Movilidad, ex Transantiago, que incluye el pago con c\u00f3digo QR, la Organizaci\u00f3n de Consumidores y Usuarios de Chile, ODECU, alert\u00f3 la existencia de cl\u00e1usulas abusivas que afectaban directamente la protecci\u00f3n de datos personales de los usuarios.<\/p>\n","protected":false},"author":6,"featured_media":10306,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center 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