{"id":8231,"date":"2023-03-06T19:01:34","date_gmt":"2023-03-06T22:01:34","guid":{"rendered":"https:\/\/odecu.cl\/v2\/odecu-destaca-la-hasta-el-momento-nula-disposicion-de-vtr-a-reparar-a-los-consumidores-afectados-por-cortes-de-internet\/"},"modified":"2023-03-06T19:01:34","modified_gmt":"2023-03-06T22:01:34","slug":"odecu-destaca-la-hasta-el-momento-nula-disposicion-de-vtr-a-reparar-a-los-consumidores-afectados-por-cortes-de-internet","status":"publish","type":"post","link":"https:\/\/odecu.cl\/ticketera\/odecu-destaca-la-hasta-el-momento-nula-disposicion-de-vtr-a-reparar-a-los-consumidores-afectados-por-cortes-de-internet\/","title":{"rendered":"ODECU destaca la hasta el momento nula disposici\u00f3n de VTR a reparar a los consumidores afectados por cortes de internet"},"content":{"rendered":"<p><strong><em>El estudio encargado por ODECU calcul\u00f3 un da\u00f1o econ\u00f3mico de hasta US$ 208 millones para los clientes de VTR que sufrieron cortes en el suministro de Internet. En promedio, la compensaci\u00f3n por cada consumidor se ubicar\u00eda entre los $5.000 y $21.000.<\/em><\/strong><\/p>\n<p><strong><em>Para Stefan Larenas, Presidente de ODECU, esta vulneraci\u00f3n a los derechos de los consumidores estar\u00eda quedando impune dado que no ha existido, en 3 a\u00f1os de juicio, ninguna reacci\u00f3n por parte de la empresa que signifique asumir su responsabilidad.<\/em><\/strong><\/p>\n<p><!--more--><\/p>\n<p>Seg\u00fan un estudio encargado por ODECU en el marco de la demanda colectiva que present\u00f3 la Organizaci\u00f3n de Consumidores y Usuarios contra VTR, por los cortes de internet durante la pandemia, estos habr\u00edan ocasionado un da\u00f1o econ\u00f3mico de hasta US$208 millones a sus clientes.<\/p>\n<p>Hay que recordar que a ra\u00edz de esto, VTR fue sancionada con una multa de US$14,3 millones por la Subtel, aunque a\u00fan se espera que los clientes afectados reciban alg\u00fan tipo de compensaci\u00f3n econ\u00f3mica. De hecho, los cortes de servicio habr\u00edan afectado a aproximadamente 1,5 millones de clientes y, seg\u00fan el informe preparado por el economista Alonso Vega, los da\u00f1os econ\u00f3micos se deben principalmente a la p\u00e9rdida de productividad y la imposibilidad de realizar ventas en l\u00ednea.<\/p>\n<p>Para Stefan Larenas, Presidente de ODECU, \u201clos datos que entrega este estudio reafirman la existencia de una vulneraci\u00f3n a los derechos de los consumidores por parte de VTR, siendo lo m\u00e1s grave que hasta el momento estar\u00eda quedando impune\u201d, ya que agrega, \u201cen los 3 a\u00f1os que lleva el juicio, no ha existido ninguna reacci\u00f3n por parte de la empresa, algo que signifique asumir su responsabilidad, y por lo tanto, buscar un acuerdo compensatorio con los consumidores\u201d.<\/p>\n<p>Finalmente, la investigaci\u00f3n encargada por ODECU arroj\u00f3 tambi\u00e9n que VTR no proporcion\u00f3 informaci\u00f3n adecuada y oportuna a sus clientes respecto a los cortes de internet, y adem\u00e1s no ofreci\u00f3 ning\u00fan tipo de compensaci\u00f3n por los da\u00f1os causados.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>El estudio encargado por ODECU calcul\u00f3 un da\u00f1o econ\u00f3mico de hasta US$ 208 millones para los clientes de VTR que sufrieron cortes en el suministro de Internet. En promedio, la compensaci\u00f3n por cada consumidor se ubicar\u00eda entre los $5.000 y $21.000. Para Stefan Larenas, Presidente de ODECU, esta vulneraci\u00f3n a los derechos de los consumidores [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":8232,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[36,10],"tags":[],"class_list":["post-8231","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-destacados","category-noticias-odecu"],"_links":{"self":[{"href":"https:\/\/odecu.cl\/ticketera\/wp-json\/wp\/v2\/posts\/8231","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/odecu.cl\/ticketera\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/odecu.cl\/ticketera\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/odecu.cl\/ticketera\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/odecu.cl\/ticketera\/wp-json\/wp\/v2\/comments?post=8231"}],"version-history":[{"count":0,"href":"https:\/\/odecu.cl\/ticketera\/wp-json\/wp\/v2\/posts\/8231\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/odecu.cl\/ticketera\/wp-json\/wp\/v2\/media\/8232"}],"wp:attachment":[{"href":"https:\/\/odecu.cl\/ticketera\/wp-json\/wp\/v2\/media?parent=8231"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/odecu.cl\/ticketera\/wp-json\/wp\/v2\/categories?post=8231"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/odecu.cl\/ticketera\/wp-json\/wp\/v2\/tags?post=8231"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}