{"id":8420,"date":"2023-06-04T15:17:21","date_gmt":"2023-06-04T18:17:21","guid":{"rendered":"https:\/\/odecu.cl\/v2\/odecu-realiza-jornada-de-orientacion-a-los-vecinos-de-cerro-navia-por-cobros-indebidos-en-tarifas-electricas\/"},"modified":"2023-06-04T15:17:21","modified_gmt":"2023-06-04T18:17:21","slug":"odecu-realiza-jornada-de-orientacion-a-los-vecinos-de-cerro-navia-por-cobros-indebidos-en-tarifas-electricas","status":"publish","type":"post","link":"https:\/\/odecu.cl\/ticketera\/odecu-realiza-jornada-de-orientacion-a-los-vecinos-de-cerro-navia-por-cobros-indebidos-en-tarifas-electricas\/","title":{"rendered":"ODECU realiza jornada de orientaci\u00f3n a los vecinos de Cerro Navia por cobros indebidos en tarifas el\u00e9ctricas"},"content":{"rendered":"<p><strong><em>La instancia permiti\u00f3 ayudar que vecinos pudieran realizar reclamos a ENEL, darles seguimiento y estudiar posibles acciones a fin de solucionar su situaci\u00f3n<br \/><\/em><\/strong><!--more--><\/p>\n<p>Durante la tarde del lunes 22 de mayo, en las oficinas de la Organizaci\u00f3n de Consumidores y Usuarios, ODECU, se realiz\u00f3 una jornada de orientaci\u00f3n para vecinos de la comuna de Cerra Navia que se contactaron ante cobros indebidos en sus cuentas el\u00e9ctricas.<\/p>\n<p>En la instancia cont\u00f3 con la ayuda del encargado del Servicio de Atenci\u00f3n al Consumidor, SAC, de ODECU, Carlos \u00c1lvarez, para redactar un reclamo ante el Superintendencia de Electricidad y Combustibles, SEC, y crear un usuario para darle seguimiento a este adem\u00e1s del seguimiento que realiza la propia organizaci\u00f3n.<\/p>\n<p>Seg\u00fan expres\u00f3 el encargado del SAC: \u201cODECU siempre ha tenido contacto con las distintas comunidades y, preocupados por ayudar siempre a los consumidores, les citamos a la oficina para poder orientar y dar una mayor fuerza a su reclamo\u201d.<\/p>\n<p>A ra\u00edz de lo anterior, \u00c1lvarez sostuvo que \u201cENEL ya ha respondido a algunos vecinos se\u00f1alando que no existen cobros indebidos, frente a lo cual nosotros estamos plenamente en desacuerdo, por lo que nosotros aguardamos lo que responda la SEC\u201d.<\/p>\n<p>Para finalizar, el abogado se\u00f1al\u00f3 que \u201cesperamos que la respuesta deje convencidos a los vecinos. En caso de que esto no suceda, veremos las medidas que como organizaci\u00f3n tomaremos. ODECU busca solucionar los problemas de los consumidores, por lo que decidamos realizar buscar\u00e1 depender\u00e1 de dicha respuesta, buscando resolver y defender la situaci\u00f3n que les afectan\u201d.<\/p>\n<p><strong>Si usted requiere orientaci\u00f3n, puede acceder al SAC de ODECU haciendo <a href=\\\"https:\/\/t.co\/GoKup7WYy6\\\">click aqu\u00ed<\/a><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>La instancia permiti\u00f3 ayudar que vecinos pudieran realizar reclamos a ENEL, darles seguimiento y estudiar posibles acciones a fin de solucionar su situaci\u00f3n<\/p>\n","protected":false},"author":6,"featured_media":8421,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[36,10],"tags":[],"class_list":["post-8420","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-destacados","category-noticias-odecu"],"_links":{"self":[{"href":"https:\/\/odecu.cl\/ticketera\/wp-json\/wp\/v2\/posts\/8420","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/odecu.cl\/ticketera\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/odecu.cl\/ticketera\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/odecu.cl\/ticketera\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/odecu.cl\/ticketera\/wp-json\/wp\/v2\/comments?post=8420"}],"version-history":[{"count":0,"href":"https:\/\/odecu.cl\/ticketera\/wp-json\/wp\/v2\/posts\/8420\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/odecu.cl\/ticketera\/wp-json\/wp\/v2\/media\/8421"}],"wp:attachment":[{"href":"https:\/\/odecu.cl\/ticketera\/wp-json\/wp\/v2\/media?parent=8420"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/odecu.cl\/ticketera\/wp-json\/wp\/v2\/categories?post=8420"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/odecu.cl\/ticketera\/wp-json\/wp\/v2\/tags?post=8420"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}