{"id":8460,"date":"2023-06-22T15:26:44","date_gmt":"2023-06-22T18:26:44","guid":{"rendered":"https:\/\/odecu.cl\/v2\/odecu-solicita-a-cinepolis-informacion-acerca-de-cancelacion-de-peliculas-para-el-dia-de-la-madre-pero-la-empresa-aun-no-responde\/"},"modified":"2023-06-22T15:26:44","modified_gmt":"2023-06-22T18:26:44","slug":"odecu-solicita-a-cinepolis-informacion-acerca-de-cancelacion-de-peliculas-para-el-dia-de-la-madre-pero-la-empresa-aun-no-responde","status":"publish","type":"post","link":"https:\/\/odecu.cl\/ticketera\/odecu-solicita-a-cinepolis-informacion-acerca-de-cancelacion-de-peliculas-para-el-dia-de-la-madre-pero-la-empresa-aun-no-responde\/","title":{"rendered":"ODECU solicita a Cinepolis informaci\u00f3n acerca de cancelaci\u00f3n de pel\u00edculas para el D\u00eda de la Madre, pero la empresa a\u00fan no responde"},"content":{"rendered":"<p><strong>Para Stefan Larenas Riob\u00f3, Presidente de ODECU, \u201cla nula respuesta de la compa\u00f1\u00eda demuestra una completa displicencia por informar y reparar como corresponde a los consumidores afectados\u201d.<\/strong><\/p>\n<p><!--more--><\/p>\n<p>El domingo 14 de mayo, en medio de las celebraciones del D\u00eda de la Madre, cientos de asistentes a Cinepolis, en diversas sucursales, sufrieron la interrupci\u00f3n de las pel\u00edculas y tuvieron que retirarse de las salas sin mediar explicaci\u00f3n.<\/p>\n<p>D\u00edas despu\u00e9s se supo que el imprevisto se debi\u00f3 a un hackeo que sufri\u00f3 la cadena de cine y que vulner\u00f3 gravemente el sistema donde se guardan las pel\u00edculas en formato digital.<\/p>\n<p>Ante esta situaci\u00f3n, la Organizaci\u00f3n de Consumidores y Usuarios de Chile, ODECU, se contact\u00f3 con Cinepolis, enviando una carta la que solicitaba informaci\u00f3n respecto a las medidas reparatorias para los clientes afectados, y de prevenci\u00f3n para evitar la ocurrencia de este tipo de situaciones.<\/p>\n<p>Sin embargo, y pese a que la carta fue enviada el 22 de mayo de 2023, ODECU a\u00fan no recibe alg\u00fan tipo de respuesta desde Cinepolis.<\/p>\n<p>Para Stefan Larenas Riob\u00f3, Presidente de ODECU, \u201cla nula respuesta de la compa\u00f1\u00eda demuestra una completa displicencia por informar y reparar como corresponde a los consumidores afectados. Tenemos conocimiento que el mismo d\u00eda del incidente se ofreci\u00f3 un ticket para otra pel\u00edcula, pero eso a nuestro juicio no es suficiente, ya que no considera el mal rato que experimentaron las personas. Adem\u00e1s, hay que recordar que queda a criterio del consumidor si acepta el ticket a otra pel\u00edcula, o solicita la devoluci\u00f3n de lo pagado. No est\u00e1 obligado a aceptar lo primero que ofrece la empresa\u201d.<\/p>\n<p>Finalmente, ante este tipo de situaciones, ODECU siempre intentar\u00e1 conocer m\u00e1s informaci\u00f3n directamente con las empresas y, en los casos que lo amerite, buscar\u00e1 que se repare e indemnice a los consumidores afectados.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Para Stefan Larenas Riob\u00f3, Presidente de ODECU, \u201cla nula respuesta de la compa\u00f1\u00eda demuestra una completa displicencia por informar y reparar como corresponde a los consumidores afectados\u201d.<\/p>\n","protected":false},"author":6,"featured_media":8461,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[36,10],"tags":[],"class_list":["post-8460","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-destacados","category-noticias-odecu"],"_links":{"self":[{"href":"https:\/\/odecu.cl\/ticketera\/wp-json\/wp\/v2\/posts\/8460","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/odecu.cl\/ticketera\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/odecu.cl\/ticketera\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/odecu.cl\/ticketera\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/odecu.cl\/ticketera\/wp-json\/wp\/v2\/comments?post=8460"}],"version-history":[{"count":0,"href":"https:\/\/odecu.cl\/ticketera\/wp-json\/wp\/v2\/posts\/8460\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/odecu.cl\/ticketera\/wp-json\/wp\/v2\/media\/8461"}],"wp:attachment":[{"href":"https:\/\/odecu.cl\/ticketera\/wp-json\/wp\/v2\/media?parent=8460"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/odecu.cl\/ticketera\/wp-json\/wp\/v2\/categories?post=8460"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/odecu.cl\/ticketera\/wp-json\/wp\/v2\/tags?post=8460"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}